Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

We always want our customers to be satisfied with their orders when they arrive, but we understand that not everything can be the right fit. If you would like to return your product(s), please contact us at  welcome@waxelixir.com within 14 days of delivery and we will get the process started for you.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at welcome@waxelixir.com. Please note that returns will need to be sent to the following address: WaxElixir, 44 Berkshire Road, Oxfordshire, RG9 1NB, England.

Please note that the buyer is responsible for return postage costs and the safe delivery of all returned products. Please keep proof of postage for reference - we recommend using a tracked delivery service.

The full value of the returned product(s) will be refunded providing the products have not been used, are in their original condition and original packaging. Unfortunately, we are unable to refund delivery fees applied during checkout. 

You can always contact us for any return question at welcome@waxelixir.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If you have received your order and something has been damaged during transit, please contact us at welcome@waxelixir.com within 7 days of delivery. Please include details of your order including photos of the damage. We will arrange a replacement or refund, depending on the situation and your preferences.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards or personalised items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at welcome@waxelixir.com.